You can call back your order within in a time limit of two weeks after the first delivery. The cancellation can be dealt with in form of writing based on a different durable data carrier or by return of the merchandise.

Before you return the merchandise to us, please apply for an RMA number under the e-mail retouren@soft-store.de . You can then send the merchandise with the account of your RMA number back to the following address:

     asknet AG
     softwarehouse.de
     Abt. RMA
     Vincenz- Priessnitz-Str.3
     76131 Karlsruhe
     Germany

The purchase price will be reimbursed once the merchandise has been returned.


Products not ususally listed in this Web portal, which are ordered as "special order" on customer's demand cannot be exchanged.

Information about the package versions:

The Right of Withdrawal with package merchandise expires as soon as the package has been unsealed.

Information about downloads:

The Right of Withdrawal with download products expires as soon as the software has been unsealed electronically. You unseal it by typing your personal shopper's key before starting the download in the pick up shelves.

Letter of Destruction:

In the case of a sales return we need a so called "Letter of Destruction" from you, i.e. a written confirmation, that you deleted the software completely from your system and that neither you nor any other party still owns any copy or backup file of this software.

Important:

If you paid for the returned software per credit card we will book the amount back onto your credit card account. This process depending on the card institute can take up to 4 weeks. As a credit card payment is booked immediately, it can be possible that the rebooking onto your account may not appear on the same credit card statement, but instead on your next statement.